FAQ

Why do I not get a reply on my support mail?

Either your answer is in this FAQ or you will receive a reply as soon as we're finished with your case. The process may take several days.

Why can't I turn off the sound?

This bug was fixed in version 2.1.

Why do I still see ads when I have upgraded to Premium?

Go to the upgrade section in the app and tap the "Restore previous purchase" button. You can also try to upgrade again. Yatzy World Premium is a non-consumable In-App Purchase bound to your iTunes account and money will never be charged twice.

I have forgot my password. How do I reset it?

Start the app and tap the "I Forgot my Password" button and follow the instructions.

Why do I get server communication errors sometimes?

The Yatzy World servers are taking care of an amazing amount of calls every second and sometimes they get overloaded. We are continuoulsy working with server performance to cope with the massive load of server calls.

Why are there no smileys in the chat?

We have chosen to keep the chat feature simple to start with until we see how this affects the servers.

Why can there only be two players in a game?

Each player has up to two days (48 hours) to make its move. For example, if four players could participate in a game, it would at worst take eight days before the first player can make it's next move. In the current version of Yatzy World, we have decided for every game to be a duel between two opponents.

Why can you not play offline?

Yatzy World is a game for device-to-device communication over the internet. If you want to play offline or against a computer there are several other apps available for this. In the current version of Yatzy World, we have decided not to implement offline games and games against a computer opponent.

Is Yatzy World really free?

Yatzy world is free to play, but the app can also be uppgraded to a premium version without ads.